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Customer Service Below is a summary of the values and customer service standards ascribed to by the HJA team when working on a project with a client: • Deal with customers courteously, speedily and efficiently and treat them with respect at all times. • Honour appointments and agreed deadlines (in exceptional circumstances an explanation will be given and amended arrangements agreed). • Aim to offer value for money for our client’s investment – we prepare proposals so that client’s can see each stage of the project, how much it will cost, and the options available. • Keep in regular contact with customers to ensure we are meeting expectations. • Aim to role model the behaviours and language recommended by the Client's culture. • Adopt and actively encourage the use of the best practices contained within the Investors in People Standard. • Encourage customers to assess and evaluate our work as a process of continuous improvement.