Communicating with Impact

Workshop Aim:

To provide participants with the tools and techniques they need to communicate effectively and with impact, using assertive skills and behaviours appropriately in a wide range of situations to achieve a win – win outcome.

Learning Outcomes:

By the end of the course attendees will:

Be more self-aware of the impact of their communication style on others;
Discover how to make requests more effectively
Learn effective techniques for communicating in challenging situations;
Be able to proactively manage challenges in the workplace.

Agenda:

Background/issues to communicating in the workplace;
The importance of communicating appropriately;
Using different modes of communication and behaviour;
Assessing our own typical communication/behaviour patterns;
What are the advantages / disadvantages of different behaviours?
Recognising where assertiveness can help;
Getting the inner dialogue right;
Applying appropriate non-verbal behaviour to match the words of our communication;
Applying these techniques at work e.g. in meetings;
Handling non-assertive or over-assertive behaviour from others;
Skills Practice;
Planning how to communicate with impact in a range of situations faced.

Workshop Style:

The style of the programme is highly participative. Those attending will be involved in group discussions and various exercises to consolidate the key learning points.