360 Degree Feedback

If you are a manager of people or a team leader, how do you know if you are being effective? You will have your views and your manager may have an opinion about your performance, but the people who know best are normally your team members. However, when in a one-to-one meeting, there are not many people who will tell you what they really think of your effectiveness as a manager. The great British reserve coming in to play or fear of repercussions?

This is how the concept of 360-degree feedback has come about. How can you use it? In this issue of Flourish, I am going to share my experience and provide some guidance on how to set one up. I hope you find it useful. If you have any questions about how best to use 360-degree feedback, click here to get in touch.

Why Carry Out 360-Degree Feedback?

The use of feedback and appraisals has evolved. In the past, the emphasis was on how someone performed; now feedback is used increasingly to better answer the question ”How can this person's performance be enhanced?” Feedback has moved from focusing on ‘what' has been achieved to include ‘how'. For example a snooker player will receive immediate feedback on what has been achieved, when trying to pot a ball. If an observer comments on the player's stance, arm action or cue control, they will know how to change.

This is 360-degree feedback. The process can help a manager or team leader receive feedback and learn what they need to change on ‘how' they manage and lead people. As a way of revealing how successful a leader or manager is in important work relationships, 360-degree feedback is the link between feedback and performance.

HJA exclusive on-line service - Appraise360

Appraise 360 provides' 360 degree feedback services. 360 degree feedback provides information on an individual from a number of sources. Our experience shows this gives  managers and individuals better information about skills and performance, and working relationships.

Generally, five to 10 people fill in questionnaires describing the individual's performance. Often, the individual fills in a questionnaire for themselves too, assessing their own performance. With Appraise 360 the whole process can be anonymous and the feedback presented to the recipient by a skilled HR practitioner.

Choose from our Three Service Levels

On Demand - ready when you are, use our ready to go questionnaire has been designed to suit most people and job profiles. You are able to Initiate 360 degree appraisals as you need them, and the reports are produced automatically as your people complete the questionnaires. Completely confidential service designed by our own fully certified CIPD practitioner.

Our Enhanced service offers all the benefits of the the 'On Demand' service but with the addition of being able to customise the 360 degree feedback questionniares for specific teams and skill sets within your business. Select from our modules of questions from the range available to create a bespoke solution that fits the requirements of your people and your business.

Our Tailored service offers our customers a full end to end  service which includes initial consultation with a fully certified CIPD practitioner. A totally bespoke 360 solution will be tailored to your exact requirements. The online questionnaire can be branded to your business  and reporting will be delivered to ensure that the continued development needs of your staff can be fully met.